Support

How Do I Contact Someone From Goldenface’s Support Team?

When booking your student accommodation, communication is key. Goldenface understands the necessity for seamless communication channels to book the perfect student accommodation. We have multiple platform which you can contact us on.

Frequently Asked Questions

GoldenFace App is a hostel booking platform designed specifically for university students in Ghana, making it easy to find, book, and manage hostel accommodations for an entire academic year.

Simply search for your preferred hostel, view details, and complete the booking through our secure payment gateway. Once booked, your room is secured for a full year.

The app is designed for university students in Ghana seeking convenient hostel accommodations.

When you book a room through GoldenFace, your access is secured for a full year, aligning with the academic calendar.

We accept various secure payment methods, including mobile money, debit/credit cards.

Yes, we use secure payment gateways to ensure your financial information is safe. We do not save your financial information.

Yes, cancellation policies depend on the specific hostel’s terms. Please review the cancellation policy during the booking process for more information.

Yes, each listing on the GoldenFace App includes detailed photos, descriptions, to help you make an informed decision before booking.

If you experience any issues during the booking process or with your accommodation, our support team is available to assist and resolve the situation promptly.

Yes, creating an account allows us to store your booking history and ensure a smooth and secure experience while using the app.